At our final free public event of the calendar year, CCTWG members and guests were treated to a sweeping and entertaining overview of integrating and measuring patient experience considerations in care delivery by Susan Edgman-Levitan, Executive Director, John D. Stoeckle Center for Primary Care Innovation, Massachusetts General Hospital.
Her presentation (.PDF) may be downloaded here: Edgman-Levitan_09-14-2011
Following Susan’s presentation on how care delivery is beginning to measure and improve the patient experience (and getting paid to do it), an hour-long Q&A ensued on designing and implementing supporting technologies. Brief video excerpts may be found below (full access available to CCTWG members):
